Splashtop is a remote program like LogMeIn and TeamViewer that we use to access remote machines. We also can invite our clients to access their own machines. If we have sent you an invitation, then these instructions will get you started.
Start by looking at the invitation. There are 2 things that you need to do here.
This first step can be done from any PC. Click the link that says “Accept the invitation from you administrator”. This will take you to the Splashtop site where you will enter your username and pick a password. Your username is the email address where you received the invitation. Pick a password that you will remember. Write it down.
After you have created an account, you will need to swap to the machine you want to remote FROM. This would typically be your machine at home or your laptop. You will need to open that invitation email on that machine so that you can install the Splashtop Business Client. You can either forward the email to a personal account on that laptop OR you can log into your work account from that laptop. Many of you only access work email from Outlook on your work desktop. You can also log into that same email account using a web browser. Open a browser and navigate to:
Sign in using your email address and email password. Give us a call if you don’t remember it and we can look it up for you. Select Outlook from the menu online and find the invitation email from Splashtop. Click on the link to download the Splashtop Business app. Leave your email open. You will need it again in the next few minutes.
Make sure that you pick the app that matches your machine. Most of you will pick the top choice since you will probably be installing it on a Windows machine. Pick Mac OS X if you are installing it on a Mac. You can also install it on your iPad, iPhone, or Android device but if you want to do this you will get it from your App Store on the device. Be sure to get the Business (not Personal) version. These mobile apps are not particularly useful for productive work.
The first time that you run the business app, you will need to sign into your account using the username and password that you picked earlier. You can also check the box “Stay logged in” and it will remember your password. That said, the first time you attempt to log in on any new device, Splashtop will email you a warning. You will have to click over to your email and approve the device before you can return and log in again. This is a security measure that prevents unauthorized use of your account. You can click back into your email and click the link to authenticate the new device.
Once you are logged into your account, you can see the machine(s) that you can remote into. Click once to highlight the machine and reveal the buttons, then click on the connect icon to connect to the machine. You will need the username and password of the work machine to connect to it.
If the machine is locked, then you may also have to enter the username and password into the remote machine to unlock it. You can find the button to send a CTRL-ALT-DEL command to the remote machine as well as other commands on the toolbar hidden at the top of the screen. Look for the dropdown menu.
If you need the ability to print remotely, be sure to let us know and we can make sure that it’s set up for you. In general, you print as normal. You can select any printer available at the office and print there OR you can select Splashtop Remote Printer and get to choose from any available printers at your remote location.